What I have to bring…

One of the following unexpired photo identification documents must be presented, and you will need to provide the filled out Request for Live Scan Service Form (*please see bottom of the page) for your specific need; State-issued Driver License/ID card U.S. Passport or U.S. Passport Card Federal Government PIV (Personal Identity Verification Card) Uniformed Services ID card Department of Defense Common Access Card Foreign Passport with Appropriate Immigration Document(s)   ; USCIS - Permanent Resident Card (I-551) (Green Card)  USCIS – Employment Authorization Card (I-766)  I-94 Stamp  (within 90 days of entry to the USA) Federal, state, or local government agency ID card with Photograph U.S. Coast Guard Merchant Mariner Card Canadian Driver’s License NOT ACCEPTED IDENTIFICATION DOCUMENTS; Interim Driver License or ID (printed on paper by the DMV), or picture on the phone of the DL/ID Foreign Passport WITHOUT Appropriate Immigration Document(s)  The Matrícula Consular de Alta Seguridad (MCAS), Credencial Para Votar.

If I don’t have a request form, can you provide one?

No, we are unable to do that. These forms contain information that is unique to each agency and the Request for Live Scan Service Form must be provided to you before you schedule your appointment with us. It is your responsibility to verify and/or obtain the correct Request for Live Scan Service form with the required ORI Code, referring Agency Set Address and applicable Mail Code. If your information is incomplete we MUST refer you back to your employment or licensing agency.

Unsure about “Applicant Type”, “Billing Code” and/ or any of

the other required information on the form?

Please, contact the Referring Agency that sent you to be fingerprinted and obtain the proper codes or information. Your fingerprint record cannot be properly processed without the correct codes. It is your responsibility to have the correct Live Scan Request forms with you at the time of service. The Department of Justice, FBI and C&G Live Scan and Notary Services will not issue refunds or allow for resubmissions because of incorrect processing codes. Can I send one record to two agencies? No, unfortunately you cannot. Because all agencies have, unique ORI numbers which assigned to only that agency. Therefore, if you need your Live Scan result to go to multiple agencies, you have to pay for and complete multiple transactions. Social Security Number Pursuant to the Federal Privacy Act (P.L. 93-579) and the Information Practices Act of 1977 (Civil Code section 1798 et seq.), notice is given for the request of the Social Security Number (SSN) on your form. The California Department of Justice uses a person’s SSN as an identifying number. The requested SSN is voluntary. Failure to provide the SSN may delay the processing of your form and the criminal record check. But, if the SSN field is marked mandatory on your form you have to provide it.